“When the company receives a call from someone who’s clearly lost it — which can happen several times an hour — [psychologist]Chessin comes on the line to help the caller rediscover their happy place. Then the engineer returns to discuss the technical problem in detail.” —Psychologist Helps Victims of Data LossSFGate)

At first I thought this article was a hoax, especialy when it mentioned that Chessin used to work for a suicide hotline. But I can imagine that busy (expensive) engineers don’t want to be detained by the incoherent, impotent rage of hard-luck hard-drive-deprived callers. Still, this isn’t a “Teen Helpline — We’re Here Because We Care” scenario — the data recovery bill averages $900. Still, that would be a small price to pay for some of the work I’ve done. Hmm. I think I’ll stop blogging and start backing some stuff up now…