The cranky user: The importance of documentation

Users are berated and insulted for not having consulted the documentation, but, in many cases, the user can hardly be blamed. The documentation is shoddy, incomplete, and badly organized, if it’s present at all. Exceptions are becoming rarer and rarer.| As documentation decreases in quality, users stop turning to it. As users stop turning to it, companies stop trying to maintain it — why bother, if the users won’t read…

Stroke Gives Woman British Accent

Doctors say Mrs Roberts, who was born and bred in Indiana, has a condition called foreign accent syndrome. | This rare condition occurs when part of the brain becomes damaged. This can follow a stroke or head injury. There have only been a few documented cases. –Stroke Gives Woman British Accent (BBC) This article conflates the meaning of “accent” with “dialect,” but so do plenty of other people, so I’m being…

Buy 3 & $ave

He was giving away Zippos for answering a survey…. So, even though I don’t smoke, I took the survey. He asked what I smoked, and I answered “Marlboro Lights.” Divine inspiration. Then he asked the tough question. “Hard or soft?” Well, I had no idea cigarettes could hard or soft. I was pretty sure they were one consistency — rolled up stuff…. I’m a horrible story-maker-upper. He gave me the…