Fubon said that the trader was unfamiliar with new computer systems and will be fired. —Bad keystroke leads to $251 million stock buy (News.com)
What kind of an interface lets a worker spend $251 million with a single keystroke?
The real problem here isn’t the worker — it’s a whole inhuman mindset that expects human beings to live with terribly designed software.
But firing the worker is a much easier way for the executives who approved the software to make it look like the situation is being taken care of.
How much usability testing would those millions of dollars have paid for?
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Good point.
“How much usability testing would those millions of dollars have paid for?”
Lots. Lots and lots. Would all that usability testing have found the problem? Perhaps.