Fubon said that the trader was unfamiliar with new computer systems and will be fired. —Bad keystroke leads to $251 million stock buy (News.com)
What kind of an interface lets a worker spend $251 million with a single keystroke?
The real problem here isn’t the worker — it’s a whole inhuman mindset that expects human beings to live with terribly designed software.
But firing the worker is a much easier way for the executives who approved the software to make it look like the situation is being taken care of.
How much usability testing would those millions of dollars have paid for?
Similar:
NASA reconnects with Voyager 1 (after months of confusion)
This is what the techbros are excited about? Really?
New infographic to help our graduating English majors make sense of their capstone project...
Pushing and pulling vertices. Components that fit together perfectly when I model them in ...
Quantity leads to quality - Austin Kleon
A surprising detail in bank records helped a historian bust a longstanding myth about Iris...
Good point.
“How much usability testing would those millions of dollars have paid for?”
Lots. Lots and lots. Would all that usability testing have found the problem? Perhaps.