I have a Verizon unlimited data plan in the U.S. and recently crossed the border to Canada. Prior to crossing the border I called customer service to find out what rates I’d be paying for voice and data. The data rate I was quoted was “.002 cents per kilobyte.”
I was surprised at the rate so I confirmed it with the representative I spoke to, and she confirmed it “point zero zero two cents per kilobyte.” I asked her to note that in my account.
I received my bill and was charged $.002/KB – which is dollars – “point zero zero 2 dollars per kilobyte”. As it is translated to cents would be .2 cents or 2 tenths of a cent – which is a 100 times greater rate than I was quoted. —Verizon doesn’t know Dollars from Cents (VerizonMath)
Oh, this is beautiful. The floor manager calls it a matter of opinion that .002 cents is not the same thing as .002 dollars.