Qantas on Tuesday invited users of the micro-blogging site to enter a “Qantas Luxury” competition, asking people to describe their “dream luxury in-flight experience” and possibly win a pair of Qantas first-class pyjamas and a toiletries kit.
The timing of the PR exercise was questionable, coming just a day after Qantas and its unions broke off contract negotiations and after Qantas grounded its fleet in late October, a drastic move that stranded thousands of angry customers.
PR experts said the campaign was perhaps Australia’s greatest public relations failure and a classic example of the dangers of unpredictable social media.
“Epic PR fail, excellent case study in corporate cultural tone deafness. Simply don’t get it,” said social media commentator Peter Clarke. —Epic fail for Qantas Twitter competition – Yahoo!.