Much of the criticism of Healthcare.gov has come from people who are fundamentally opposed to the idea of a government-mandaded website that manages the individual citizen’s purchase of health insurance from private providers. So, while I have been following with shock and dismay the horror stories (long waits, incomprehensible error message, unhelpful live chats, unpopulated drop-down lists, etc.), when the critique of the website is used to justify opposition to the principle behind the website, the author’s critique of the website — which is what I want to write about — becomes less valuable to me.
Unlike some Americans, I actually want the Obamacare exchanges to succeed. I’ve given the state-specific options a try (there are 15 of them, including Washington D.C.’s) and they seem to greatly simplify the process of buying healthcare. And the rates do appear to come in far lower than what many people without health insurance from an employer have had to bear until now. It’s not government-run healthcare. There are no death panels. And, from what I can tell, the world will not end if more people have health insurance – quite the opposite, in fact.
What I cannot stand is a nation that has vast technological resources in its citizenry spending $600 million of our collective money to slap together a product that, thus far, has only managed to waste people’s precious minutes. So the next time our government comes up with any bright idea that relies upon a massive website, let’s all be sure to ask how they plan to build it. Because the standard operating procedure at the moment is just plain sick. –via Digital Trends.
