Usability: June 2004 Archive Page

Chunking | Forms | Frames | Fitts Law | Flash Usability | Guidelines & Principles | Link Rot | Liquid Design | PDF | ROI | Writing, Reading & Content | Articles & Related Links --Usability (The Net Place)

Great collection of links to practical online articles on each of the above subjects.

blind users are finding that they are spending disproportionately more time sorting through their junk e-mail than their sighted colleagues. That's because sighted users can simply scan large batches of messages for that one important piece of mail, whereas blind users must listen to the subject line of each message before they know whether it's spam or not.

It's a process that has become so unbearable that some blind users say they are giving up on e-mail altogether. --Amit Asaravala --Blind Get Earful of Spam Daily  (Wired)

Now, I'm really not interested in just complaining about the fact that LeapFrog hasn't made this move. It's a massive strategic issue for them, and they do have shareholders to answer to. At the same time, I refuse to accept one justification I heard at the conference, namely that shelf space pressure was one reason to shrink from third party development -- LeapFrog products get a full aisle of shelf space in Target and Wal-Mart. Rather, I think the good folks at LeapFrog just need an outside perspective on the matter. And why shouldn't that perspective be a public one? --Ian Bogost --The Truth about Third Party Development on the LeapFrog Leapster (Water Cooler Games)

I've exchanged a few comments with Ian, who asked me, "What kinds of games might change your mind about the value of the Leapster as a supervised computer activity?"

The Amazon reviews of Leapster praised the concept and quality of the software, but there were more than enough problems with durability to make me pass on the hardware. Since I'm not really comfortable (yet) with the idea of letting my son have unlimited access to his games, I'd rather buy 3 or 4 edu-games for the PC we already have than risk a Leapster.

My son is not that picky about graphics, so he's happily playing some old (mid 1990s) games, and he prefers the 1994 (or so) Star Wars X Wing vs Tie Fighter to the more recent X Wing Alliance... So the fact that I can share with him games that I enjoyed means something to me.

In terms of content, what would it take to get me to change my mind? I don't know... I'll know it when I see it. We don't get cable TV, so he doesn't know who Spongebob or Dora the Explorer are, so the branded content is actually a liability in my eyes.

Some educational games make a funny blooping noise when you make a mistake or get a wrong answer. My son enjoyed trying to knock Curious George unconscious so much that he never paid attention to the letter-recognition game, and besides, he already knew his alphabet. So he got stuck on a level -- by his own choice -- for several days.

I would love to have been able to tweak the level of encouragement the game provides.

I know my son prefers games that feature a plot with an opponent to overcome... For several years he has been enthralled by Lego Stunt Rally, which has completely captured his imagination (to the point that we have to limit his access to that game, or he will make car brake squealing noises for hours at a time, re-playing races in his mind).

Sometimes I'd like to see the "plot" suffer an extreme setback if the kid is careless...

Oh wait -- I just thought of a game that might make me buy Leapster.

My son needs some work with penmanship... I had, and still have, terrible handwriting, so I'm senstitive on this issue.

If there were a game where you played... I don't know... a construction foreman, and you traced out shapes on a blueprint, and then construction teams built the roads according to the layout you designed, and then you had to drive on the roads, wrecking your nice cars if the wobbly lines drawn on the blueprint were too far from the norm. A game like that might also include map reading, simulation, basic math, and abstract thinking. Oh, and of course there would need to be random citizens with fruit stands to be smashed.

Throw in a villain with a handlebar moustache and a cool car that can spew smoke screens and drop oil slicks, and I'd buy it.

Planes, ants, Chewbacca making the calculations for a jump to hyperspace -- anything that moves in a boundary would work. It's drawing on the touch screen that would make the difference. But it's that touch screen that seems to be the source of a lot of frustration from consumers.

Unscrewed: Finding Replacement Screws for Palm Tungsten T3  (Jerz's Literacy Weblog)

A few weeks ago, I was comparing PDA's with Josh Sasmor (a Seton Hill math professor), when Josh noticed that one of the four tiny screws on the lower body of my Tungsten T3 was missing. I forgot to bring the charger home one weekend, and took the following week off, so my PDA's batteries died and I didn't use it for more than a week. When I picked it up again, I noticed that now, three of the four tiny screws were missing.

I hit the Internet, and found that I am not alone. Palm does not sell replacement screws, and in fact will not replace them at all unless you send in your PDA for servicing -- which costs $125, plus shipping and the time you have to spend without a PDA -- and that you might get somebody else's used PDA back instead of yours. A few posters in online forums mentioned finding replacements in out of the way places, so I was hopeful (though Finn never replied to my e-mail). One online poster said a railroad hobbyist eyeballed the screw, said "Looks like a #80," opened up a drawer, and presto -- problem solved.

After checking Wal-Mart, Lowe's (a hardware chain), three eyeglass stores, two jewelry stores and a Radio Shack, I was feeling pretty discouraged. The culture here in Pennsylvania is small-town friendly, so I didn't get the idea people were blowing me off; but nobody had a drawer full of odd screws, and nobody knew how to get in touch with a supplier who might stock such parts. "The parts I'm supposed to need just arrive from the warehouse," said one employee.

Today I was in downtown Greensburg, and found screws that fit at Bortz Hardware. They had about twenty in a little drawer; The part number: 0-80X 1/8, flat head Phillips, 64084. I bought seven. When I told employee Peggy Felton about the Tungsten problem, she looked in her drawer and said, "I'll order more."

Update, June 25 (photo added): The replacement screw, on the right, sticks out ever so slightly on the downslope edge, but it seems to fit tightly.

If you're looking for replacement Tungsten T3 screws, you might want to give Bortz Hardware a call at 724 834 3770. (I have no financial stake in the transaction... I'm just hoping I might be of some service to somebody whom Google throws my way.)

According to the chatter on user forums and an online petition, Palm's position is that the screws were lost due to user error, and thus the replacement is not covered by warranty. Many unhappy consumers note that they have owned countless electronic devices with tiny screws that do not need to be tightened regularly, and feel it is a design flaw.

Oh... the price Bortz Hardware charged for the screws? Eighteen cents each. That sure beats $125.

Since the best way to make a good choice is by using the Internet, I ask all my readers to reach out to a senior citizen who doesn't understand computers. Clip this column and invite a senior -- perhaps a relative or someone who lives in your neighborhood -- to line up his or her pill bottles and receipts so you can help with the online drug card selection process. --Terry Savage --Help a senior use Web to pick a drug discount card  (Chicago Sun-Times)

Another great suggestion from Rosemary, who observes, "The pocess should be easier and I hope there is phone number people without computer access can call to get help."