Usability: August 2008 Archive Page

Thanks for the link, Rosemary. From The Atlantic.

Economists and ecologists sometimes speak of the "tragedy of the commons"--the way rational individual actions can collectively reduce the common good when resources are limited. How this applies to traffic safety may not be obvious. It's easy to understand that although it pays the selfish herdsman to add one more sheep to common grazing land, the result may be overgrazing, and less for everyone. But what is the limited resource, the commons, in the case of driving? It's attention. Attending to a sign competes with attending to the road. The more you look for signs, for police, and at your speedometer, the less attentive you will be to traffic conditions. The limits on attention are much more severe than most people imagine. And it takes only a momentary lapse, at the wrong time, to cause a serious accident.

Chris Brogan just posted a horror story that made me make backups of everything I've ever uploaded to Google Docs. Note to self: use Google Apps as a redundant backup only.

Monday afternoon, after lunch, Nick came back from lunch to find out that he couldn't get into his Gmail account. Further, he couldn't get into anything that Google made (beside search) where his account credentials once worked. When attempting to log in, Nick got a single line message:

Sorry, your account has been disabled. [?]

That's it.

Nick sent a message or three to Google for support. He got back this:

Thank you for your report. We've completed our investigation. Because our
investigation was inconclusive, we are unable to return your account at
this time. At Google we take the privacy and security of our users very
seriously. For this reason, we're unable to reveal any further information
about this account.

And that's it.

That's not quite it... apparently Nick had paid for the corporate version of Google Apps, and therefore had access to technical support with a human being, who was able to resolve the problem. But the rest of us don't have that option.