Recently in the Current_Events Category

At the 2009 Educause Conference, Inside HIgher Ed reports on The Cloud.

Woo, who took the anti-cloud position, said that just because higher education is moving en masse toward outsourcing services such as e-mail and data management to external providers does not necessarily mean it is moving in the right direction.

"I'm not sure why every conversation about cloud computing always has to do with 'When?' " Woo said. "Why aren't we asking, 'Why?' "

She cited recent Gmail outages and an anecdote from an organization she had advised who had said a cloud storage provider lost its data. "There are security risks, there are privacy risks -- where is that student data being stored? Where is that research data being stored? .... How is the private sector going to feel when when we can't guarantee that our research data our faculty are generating for them is safe?"

Dieckmann laid out the pro side first from an economic perspective, noting that economy has become a watchword as many IT departments seek to maintain a high level of service even as their budgets are pared down.

A few of the many events scheduled in the Pittsburgh region.

"Of Faith and Kristallnacht," a panel discussion with keynote speaker Dr. Robert Ericksen, Pacific Lutheran University; Sister Gemma del Duca, National Catholic Center for Holocaust Education at Seton Hill University; and the Rev. Don Green, executive director of Christian Associates of Southwestern Pennsylvania; among others. 7 p.m., Wednesday, The Good Shepherd Lutheran Church, Monroeville (412-421-1500).

"The Use of Comic Books in Teaching the Holocaust," a lecture by Beverly Harris-Schenz of the University of Pittsburgh German Department, on teaching the Holocaust to German students. 8 p.m., Thursday, Jewish Community Center (412-421-1500).

"Brundibar," a children's opera originally performed by the children of Theresienstadt concentration camp, adapted by Maurice Sendak and Tony Kushner, Opera Theater of Pittsburgh. Friday through next Sunday, CAPA Theater, Downtown (412-456-6666).

--Pittsburgh Post-Gazette

In several of my classes this week, I asked the students to estimate how many children had been poisoned by Halloween candy in the last 20 years.  Guesses ranged from one per year to one, but nobody guessed zero.

No child has been poisoned by a stranger's goodies on Halloween, ever, as far as we can determine. Joel Best, a sociology professor at the University of Delaware, studied November newspapers from 1958 to the present, scouring them for any accounts of kids felled by felonious candy. And...he didn't find any. He did find one account of a boy poisoned by a Pixie Stix his father gave him. Dad did it for the insurance money and, Best says, he probably figured that so many kids are poisoned on Halloween, no one would notice one more.

Well, they did and dad was executed. That's Texas for you. Another boy died after he got into his uncle's heroin stash and relatives tried to make it look like he'd been killed by candy. And that's it.

Now look at how the fear that our nice, normal-seeming neighbors might actually be moppet-murdering psychopaths has turned the one kiddie independence day of the year into yet another excuse to micromanage childhood. --Lenore Skenazy, Huffington Post

Razor blades in apples! Poison in home-made cookies! Hospitals offer to X-ray your candy for you (while passing out brochures featuring smiling doctors in front of gleaming new equipment). In 2003, The Onion memorably spoofed the Halloween candy fear in "Generic Candy Corn Will Give You AIDS."

These numbers are a bit sad.

So let's see. Assuming their number is right -- 160 billion divided by 1 million. Does that mean the stimulus costs taxpayers $160,000 per job?

Jared Bernstein, chief economist and senior economic advisor to the vice president, called that "calculator abuse."

He said the cost per job was actually $92,000 -- but acknowledged that estimate is for the whole stimulus package as of the end of 2010. --Jake Tapper, ABC

Will I miss Geocities? No, not really. In 1998 or possibly 1999, I was teaching web authorship as part of a freshman composition class, and this page from a student project made me keep the "make a Geocities home page" and "make a creative hypertext" project around, even though every semester, a certain chunk of students complained about it. The plug has been pulled on Geocities, but I'm preserving a chunk of what it meant to me, as a teacher.

Miraculously, I, [Name], am able to create my own web pages.  The unthinkable is possible.  My ignorance about the computer world is coming to an end.  I am a student at the University of Eau Claire and I'm creating several web pages for English 110.  Come and check out my first web page at meet the family.  This link briefly summarizes a few childhood memories, personality traits, and individual hobbies. 

At the University of Eau Claire's home-page, you find information on UWEC's registration process, available classes, student services, job opportunities, blugold system, International exchange, and much more.  Search the UWEC home page to get a look at what the college has to offer.   

My English Professor, Dr. Jerz, and some of his students have created several web pages for faculty members and students to benefit from.  The Online Reading Room will guide you to helpful information on how to create a web page, how to write effective e-mails, top 5 tips for note taking, and more.    

If you like to play amusing, addicting computer games, try playing Eliza.  You make conversation with Eliza who listens and talks back.  She asks a lot of questions about your problems and sometimes does not make sense. 

English 110 with Dr.Jerz is not like the other English 110 classes.  His course page is the student's syllabus explaining the guidelines to assigned papers and projects.  Helpful examples of problems students run into when writing papers and creating web pages are also found at this site.  

My essay on how the Internet has affected my education. The challenges that I came across at college with computers were frustrating, but later greatly appreciated.  Computer skills are critical for college classes and in the end the frustration turns into gratitude.  

Read Martha's essay  one her web page about how the Internet has affected her education. She used the Internet in high school for fun and for note taking.  In college she now uses her computer skills for academic purposes.  Even though Martha uses the computer daily, she still feels much has to be learned.

 Danielle's essay is about her experience with the Internet.  She had some computer experience in her high school anatomy class looking at a fetal pig, but she came familiar with e-mail in college.  Now Dr. Jerz is challenging her and every student in English 110 to become less ignorant about the computer world.

For my creative hypertext, I wrote three essays from three different perspectives.  I wrote one essay from my dad's point of view, one from my point of view, and one from my point of view if I would still be living in Kansas today instead of living in Minnesota.  The three blurbs below give a brief summary of each essay.

Most students spent their spring break somewhere warm while I spent my break in Kansas visiting relatives.  A little conversation never hurt anyone even if it's farm talk.  With age comes an appreciation of understanding to not take history for granted.

Read from Dad's perspective of Kansas.  He tells how the vacation was through his eyes telling the highlights of the trip were seeing his sister, brother, and old friends.  Abilene recaptures old memories and by visiting he creates new.

Just imagine what life would be like if I would have remained living in Abilene.  Read the what if life where lived differently.   I go to college in Kansas, I am going to school to become a Vet (I hate animals), and I never had the chance to travel.  For my spring break, my brother and I take a trip to New York to visit my sister and trust me cowboy boots and hats don't fit in with the New Yorkers.

When Heene appeared, he instead simply displayed a box into which he invited the media to submit questions, to be answered this evening. --CBS

Well, he's managed to extend his fame by another 15 minutes.

A fascinating twist to the complex story behind the legal battle behind the iconic Obama "HOPE" poster.

New filings to the court, he said, "state for the record that the AP is correct about which photo I used...and that I was mistaken. While I initially believed that the photo I referenced was a different one, I discovered early on in the case that I was wrong. In an attempt to conceal my mistake I submitted false images and deleted other images." 

In February, the AP claimed that Fairey violated copyright laws when he used one of their images as the basis for the poster.  In response, the artist filed a lawsuit against the AP, claiming that he was protected under fair use. Fairey also claimed that he used a different photo as the inspiration for his poster.

After Fairey's admission, a spokesman for the Associated Press issued a statement saying that Fairey "sued the AP under false pretenses by lying about which AP photograph he used."

Fairey said that his lawyers have taken the steps to amend his court pleadings to reflect the fact that "the AP is correct about which photo I used as a reference and that I was mistaken." --Los Angeles Times

I don't use APA style, but this article about nine pages of corrections to the APA style manual caught my eye.

"It's egregious," said John Foubert, an associate professor of education at Oklahoma State University, who bought two copies of the book - one for his office and one for home - when it was released in July. "These are the standards for how we write our manuscripts and how our students write their papers .... The irony is so thick."

The corrections include four pages of "nonsignificant typographical errors" and five pages correcting errors in content and problems with sample papers in the book. The APA also released four corrected sample papers in their entireties. One correction is "Page 88 - Change last line under 'Exception' to read 'Spacing twice after punctuation marks at the end of a sentence aids readers of draft manuscripts.' " Another is "Page 64 - First paragraph, line 2, insert a comma after 'e.g.' " --Inside HIgher Ed

On Wednesday, a federal district court in Los Angeles dismissed Brown's claim against Electronic Arts for the use of his image in its Madden NFL series. Judge Florence Marie-Cooper essentially found that video games are "expressive works, akin to an expressive painting that depicts celebrity athletes of past and present in a realistic sporting environment." Such works are protected by the First Amendment. --Kotaku

>get text games

In all media that boasts your byline remain impartial, and don't do anything stupid. But is it in the best interests of the paper? Washington Post ombudsman Andrew Alexander points out the the Post (along with just about every other mainstream publication) has at times come under fire for being partisan. These guidelines aim to cut off those accusations before they can be made (and already senior post editor Raju Narisetti has closed his account). But in this age of self-branded journalists, where power and readership loyalty is often the result of an audience's personal connection with the writer is it really a good idea to remove all evidence of personality from the reporter's product? --Glynnis MacNicol

It's a safe bet none of the world leaders meeting Thursday for the first day of the G-20 summit are aware that it's also National Punctuation Day. Rubin founded it in 2004 after he got fed up with seeing misplaced apostrophes and other transgressions by people who should know better -- newspaper reporters and editors, book publishers and billboard advertisers.

"No one cares," he says. "That's my pet peeve, that a lot of people who are doing this don't care. Where's their pride? Where's their self-esteem? Where's their drive to get it right?"

Falling on Sept. 24, National Punctuation Day promotes literacy by encouraging schools and businesses to conduct activities, programs, games or contests related to the almighty comma, period and apostrophe. It's listed in two directories published by McGraw Hill, "Chases Calendar of Events" and "The Teacher's Calendar."

Rubin also created a Web site, www.nationalpunctuationday.com, which lists the proper usage of punctuation marks and invites visitors to post photos of incorrect road or restaurant signs. --William Loeffler, Pittsburgh Tribune-Review

This is a rather weak example of tying a local story to an international news event, but I do enjoy obsessing about the details of language.

Thanks for the link, Mike.

Katie Couric's annual salary is more than the entire annual budgets of NPR's Morning Edition and All Things Considered combined. Couric's salary comes to an estimated $15 million a year; NPR spends $6 million a year on its morning show and $5 million on its afternoon one. NPR has seventeen foreign bureaus (which costs it another $9.4 million a year); CBS has twelve. Few figures, I think, better capture the absurd financial structure of the network news. --Michael Massing, Columbia Journalism Review

Of course, the situation was just as bad when the top three anchors were all men, but Massing does have a point.

Kanye West has tried to apologize twice, once on his blog and once on Jay Leno. He blew it both times. In each case he referred to having stolen Taylor's moment. West doesn't understand that what he did was wrong, threatening and self-centered. He simply acknowledged that his completely narcissistic behavior cut into another celebrity's moment of self-centeredness!

Ms. Williams, having nobody famous to whom to apologize, has yet to properly acknowledge the implications of threatening a line judge with bodily harm. Like Mr. West, Ms. Williams fails to understand that it doesn't matter how much pressure she was under, it's not about her! She was wrong and she should simply say that, apologize for it and shut up. The storm would pass and she would be forgiven. But that seems to be beyond her.

Apparently, it's beyond Joe Wilson also. He apologized to the President and he has no plans to apologize any more, not to his colleagues and not to anyone else. Like Kanye West, Wilson seems to think that his words caused a personal hurt to the President and he is willing to apologize for that, but not for anything else. --Brad Hirschfield

Last night I came across the text of the statement by Serena Williams, which a headline writer had identified as an "apology," but the statement begins by praising Serena for her passion, it repeats the claim that the judge's call was unfair, it confuses the concepts of "passion and emotion" and "foul-mouthed tantrum, and it imagines that the continued adoration of her "fans and supporters" -- rather than any change on her part -- will help her to "move forward and grow".

Last night everyone could truly see the passion I have for my job. Now that I have had time to gain my composure, I can see that while I don't agree with the unfair line call, in the heat of battle I let my passion and emotion get the better of me and as a result handled the situation poorly. I would like to thank my fans and supporters for understanding that I am human and I look forward to continuing the journey, both professionally and personally, with you all as I move forward and grow from this experience.  --Serena Williams Issues Apology Statement

Factual errors in live TV reports led to a security incident on the Potomac river today.

Erroneous live cable news reports on CNN and Fox had said that the Coast Guard was firing shots on the river. CNN reported the Coast Guard had fired 10 rounds at a suspicious boat, and showed vessels circling in the water -- near the bridge President Barack Obama's motorcade crossed on the way to a memorial at the Pentagon earlier Friday morning.

The Associated Press reported that an exercise was under way in the river and did not report that shots were fired.

In a statement released by the Coast Guard, officials said the problem arose when media reporters overheard radio calls made during the training exercise. --CBS

I didn't watch any of the footage, but I'd bet one of the reporters said the smoke was delicious.

Assistant Professor of Composition/English

Institution: Seton Hill University
Location: Greensburg, PA
Category:
Faculty - Liberal Arts - English and Literature
Posted: 09/09/2009
Application Due: 11/13/2009
Type: Full Time
Notes: included on Affirmative Action email
Seton Hill University seeks specialist in Composition/Writing Studies for tenure-track, Assistant Professor of English, beginning fall 2010. The faculty member will teach composition and related courses in the Undergraduate Writing Program, with additional generalist responsibilities in English. 4/4 course load. A Ph.D. in Composition/Rhetoric is required. Additional experience in literature desired. Background in writing program administration, assessment, and/or writing in the disciplines favored.

Seton Hill University is a Catholic, liberal arts University, educating traditional and non-traditional undergraduate and graduate students. Classes are offered in a variety of formats - day, evening, and weekends. Seton Hill has a student-centered campus culture based on Catholic values, acceptance, community and service. The campus is located 35 miles east of Pittsburgh. Visit setonhill.edu for more information.

To apply, send a letter of application, curriculum vitae, official transcripts, a written sample of scholarship, a statement of philosophy of teaching composition, and a composition syllabus. Applications must be postmarked by November 13, 2009.
Application Information
Apply for this Position through My HigherEdJobs
Postal Address: Dr. Laura Patterson
Undergraduate Writing Programs
Seton Hill University
Seton Hill Drive
Greensburg, PA 15601
Email Address: patterson@setonhill.edu

The Seton Hill registrar describes how her devotion to mathematics and logic has helped her serve her community.

"Nearly everything I need to know, and that I currently believe, I think I've learned at school board meetings.... I've survived seven elections, I've been beaten up by the press, made deep friendships and bitter enemies. I've been threatened, accused, betrayed, but most of all rewarded." Barbara Hinkle (8.4Mb MP3)

I'm keeping my media skills limber, posting pictures and audio that I took during Seton Hill University's discussion of This I Believe: The Personal Philosophies of Remarkable Men and Women.

From the president's prepared remarks to school children, scheduled for tomorrow.

Every single one of you has something you're good at. Every single one of you has something to offer. And you have a responsibility to yourself to discover what that is. That's the opportunity an education can provide. 

Maybe you could be a good writer - maybe even good enough to write a book or articles in a newspaper - but you might not know it until you write a paper for your English class. Maybe you could be an innovator or an inventor - maybe even good enough to come up with the next iPhone or a new medicine or vaccine - but you might not know it until you do a project for your science class. Maybe you could be a mayor or a Senator or a Supreme Court Justice, but you might not know that until you join student government or the debate team.

And no matter what you want to do with your life - I guarantee that you'll need an education to do it. --Barack Obama, whitehouse.gov

Interesting that Obama mentions "articles in a newspaper," rather than "articles for a news website" or "articles for a RSS feed" or "articles for cranially-implanted holographic simulation networks."  But he does end with a reference to social networking.

Do you think the hand-washing reference is just a little bit... I don't know... pandering?  Is the President going out of his way to make Republicans look silly for opposing some Oval Office happytalk? 

The economic reality of working in journalism in the present economy: good people are losing their jobs.

For the past several years, largely as a result of free news and classifieds on the Internet, ad revenues and circulation have been sinking for newspapers nationwide. Sun management and their bosses at the Chicago-based Tribune Company, which owns the paper, have responded with repeated rounds of buyouts, layoffs, and reductions in print content. A newsroom staff that numbered 500 in 1992, when The Evening Sun was still being published, had been whittled down to about 200 before the April cuts.

As a result, staffers lived in a state of fear, mostly keeping their heads down, trying to do good work under less-than-ideal conditions. "Everyone is miserable," says one writer who has survived all the cuts and asked to remain anonymous for obvious reasons. "Whatever shred of morale there was has disappeared." --Evan Serpick, Baltimore Magazine

It's not easy teaching journalism classes in this climate. I am sure to emphasize how journalism skills transfer to other careers, and I've been considering ways to beef up the "new media" component of our "new media journalism" major.

Is your Spidey-sense tingling?

Disney will take over ownership of 5,000 Marvel characters, such as Spider-Man and the X-Men.--BBC

A technology win from the Pittsburgh Tribune-Review:

Rather and Potter emptied the victim's pockets of his cell phone and wallet and told the victim to "get out of here," police said.

The victim ran off while Rather and Potter headed toward Fifth Avenue, police said.

When officers showed up at the victim's home, he was simultaneously canceling his bank and credit cards, and using a computer to track the location of his cell phone through its GPS, police said.

Tonight on Channel 4 Action News at 11, Seton Hill University students reflecting on what they learned by watching a half hour of local Channel 4 Action TV News.  We go now to Channel 4 Action News at 11 reporter Dennis Jerz, with this live Channel 4 Action News at 11 report.

I had my news writing students watch the local "Channel 4 Action News" last night.

My sympathies to nearby Carnegie-Mellon U, which is dealing with the aftermath of yesterday's student suicide.

The news report positioned the CMU story as the central piece, first noting that Channel 4 doesn't usually cover suicides, but then proceeding to just that. The reporter, live on the scene hours after the suicide was reported, had to report that the university had no comment, and filled up her time by summarizing general info that anyone could have found on the school website.

The closest thing to an eyewitness report was a guy who said he saw some stairwells roped off, though later that same fellow stopped himself just before he admitted that he could understand a student wanting to commit suicide at a more stressful time of year.  

I was most stunned when the reporter transitioned back to her live presence on campus by saying, "Slowly the news spreading."   (I just checked the audio recording I made... there was no "is" in her statement.)

News of a campus suicide is spreading slowly, she says, while reporting live from that campus... so presumably she's speaking about the spread of news on that campus.

Spreading slowly? That's hard to believe. Unless, of course, the CMU community is an internet-free, anti-internet, no-word-of-mouth zone.

Last term, when an off-campus shooting led to the death of a Seton Hill student, news spread very quickly indeed.

Today, I was careful to explain that TV news was a powerful force that had a tremendous impact on life in the 20th C, noting that in the 50s people were as excited about TV as we are today about the internet.  I have on several occasions admitted to students that, because I am a textual learner, I don't find the TV news very valuable. More often than not, if I hear something of interest on the TV, I will walk away to the computer and look it up for myself online, where I can control how much time I spend on this story.

Cynical as I am about TV, I was nevertheless surprised when I came across the text of this advertisement for a WTAE-TV reporter. The language emphasizes the emotional, ratings-driven nature of television.

Do you have a track record of delivering high-impact, highly promotable pieces? Do you have the skills to plug in to the biggest issues in our viewers' lives and produce and tell that story so that it becomes appointment television? WTAE-TV, Pittsburgh's Hearst Television station, is searching for an experienced and creative reporter for our Call 4 Action franchise. You should have a vision for ambitious special projects stories AND the flexibility and ability to drive "day of" consumer stories and lead story sidebars. If you enterprise stories that have production sizzle and get results, we want to see the proof on tape. You must be able to work weekends, holidays and various shifts as needed, plus hold a valid driver's license.  Motor Vehicle Record check required.

Nothing about fairness, depth, knowledge of the community, or writing ability. Of course, it's a given that good reporters have those skills, so the ad is focusing on what's harder to find in the applicant pool -- the ability to "enterprise stories that have production sizzle."  And clearly, the ad is telling people who don't already understand what those buzzwords mean, and who don't buy into the existential value of such an activity, not to bother applying.

Although Wikipedia has prevented anonymous users from creating new articles for several years now, the new flagging system crosses a psychological Rubicon. It will divide Wikipedia's contributors into two classes -- experienced, trusted editors, and everyone else -- altering Wikipedia's implicit notion that everyone has an equal right to edit entries.

That right was never absolute, and the policy changes are an extension of earlier struggles between control and openness.--Noam Cohen, New York Times

People on the road can turn an LOL into a great big O-M-G. -- Katie Couric, advocating a "designated texter."

A teenager who posted a death threat on Facebook, yesterday became the first person in Britain to be jailed for bullying on a social networking site. Keeley Houghton, 18, said she would kill Emily Moore, whom she had bullied for four years since they were at school together. --Daily Mail

Simon Fraser University in Burnaby, B.C., recently introduced a grade called FD to deal with cheaters. The letters stand for failure with academic dishonesty. --Calgary Herald

FD for cheaters? Why not FU?

(Thanks for the suggestion, Josh.)

Amid the economic downturn, there are fewer places in New York to plug in computers. As idle workers fill coffee-shop tables -- nursing a single cup, if that, and surfing the Web for hours -- and as shop owners struggle to stay in business, a decade-old love affair between coffee shops and laptop-wielding customers is fading. In some places, customers just get cold looks, but in a growing number of small coffee shops, firm restrictions on laptop use have been imposed and electric outlets have been locked. The laptop backlash may predate the recession, but the recession clearly has accelerated it. -- Erica Alini, Wall Street Journal

I'm all for training students in fact-gathering, clear writing, and getting a sense of the outside world. But I'm wondering if the time-honored student newspaper is still the best way to do that.

Has your campus found a more contemporary way to get students the benefits that newspapers used to offer? Maybe a way that doesn't automatically doom them to the ashbin of history? -- Dean Dad, Inside Higher Ed

Here's the comment I just submitted:

At the first meeting of a journalism class this past January, I tore up a copy of the student paper.

I'm the adviser for that paper, so I softened the blow a bit by first assuring the students that I thought it was a good issue -- well designed, with accurate and lively content -- and that it was serving its on-campus audience well.  We have no intentions of dropping the print edition, or even scaling it back. But I did feel the need to dramatize the deep, permanent changes that journalism had undergone during the past year.

I was hired in 2003 to start a "new media journalism" program at a small, private liberal arts school.  Our NMJ students regularly blog, and I've taught classes on podcasting, web design, and gaming culture.  Our program aims to provide students with core writing skills and transferable new media skills -- not the least of which being how to use a complex software tool, and the ability to integrate several such tools (and whatever new tools they will encounter after they graduate) with their core writing skills.

Even in the middle of a huge shakedown in the journalism business, our recent graduates have been hired in the past year at a major network in New York, and at a community daily here in southwestern Pennsylvania.  Some have found jobs in related fields (technical writing, editorial assistant, paralegal), while others have opted to use their skills in grad school or the Peace Corps.

Combining words and technology can be a tough sell; some of our best writers in the program have made it known that they can hardly stand computers.  But I refuse to prepare students for a profession that will not exist by the time they graduate.

I'm teaching "Writing about Literature" this fall, so I should be up on the new changes in MLA format.  (Via the Reeves Library blog.)

I like some of the changes in MLA 2009, including labeling the source of a publication ("Web" or "Print" or "DVD" or the like) and standardizing italics instead of underlining (which has become strongly associated with web hyperlinks). 

I have mixed feelings about the de-emphasis of the URL, though, since it formulates the omission of information that could be very useful to future scholars. Here is how the Purdue OWL puts it:

No More URLs! While website entries will still include authors, article names, and website names, when available, MLA no longer requires URLs. Writers are, however, encouraged to provide a URL if the citation information does not lead readers to easily find the source. --Purdue OWL

URLs from databases, which generally end up crammed full of soon-to-expire session IDs and irrelevant search terms, are useless in a bibliography, so I won't miss them. 

But URLs of static pages can be very useful, particularly if the paper is submitted electronically.  The MLA is still very backwards when we compare our bibliographic procedures with the disciplines of math or engineering, which long ago standardized citation methods, so that whole bodies of papers can be slurped up into a database and the resulting data massaged endlessly.

There might be several different pages in a blog that contain the same information -- such as the blog home page, another page that shows entries from the last month, a category list that shows the last 20 entries, and the permalink. So, a scholar may "easily find the source" on the day he or she looks it up, but weeks or months or years later, that same page may only appear in the static date-based archives and in the permalink.

This is a little late, but it's still the right way to handle the criticism. From Amazon:

This is an apology for the way we previously handled illegally sold copies of 1984 and other novels on Kindle. Our "solution" to the problem was stupid, thoughtless, and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.

With deep apology to our customers,

Jeff Bezos
Founder & CEO
Amazon.com