Intranet Usability: The Trillion-Dollar Question

“If we improved all the intranets in the world to the usability level achieved by the best 25% in our study, the world economy would save $311,294,070,513 per year for the sixteen test tasks alone. Adding the likely savings from company-specific tasks leads us to an estimated $600 billion in total annual productivity improvements.” Jakob Nielsen is at it once again.

In “Spanking Jakob Nielsen,” John S. Rhodes replies: “He’s one sharp cookie. Arguably, he’s done more for usability than any other person I know. But, I don’t think we should allow Nielsen to feed us all of his ideas without a touch of skepticism.” —Intranet Usability: The Trillion-Dollar