Report Review: Nielsen/Norman Group's Usability Return on Investment

“Although it does make a reasonable anecdotal case for investing in usability, the report methodology is so fundamentally flawed that any financial analyst worth her salt would immediately question its findings. Very simply, the authors do not make a strong business case for usability?a requirement for passing the muster with the accountants and senior managers who have ultimate accountability for profit and loss in a business.” Peter Merholz and Scott HirschReport Review: Nielsen/Norman Group’s Usability Return on Investment (Boxes and Arrows)

Via WebWord.