Outsourcing didn't pay off for Conseco

Conseco, which sells life, health and annuity policies to middle-income clients, expected to save millions by moving the work to the world’s second-most-populous nation. Instead, the switch was hurt by 9/11, cultural differences and intense pressure to quickly cut costs.–Bill W. HornadayOutsourcing didn’t pay off for Conseco (IndyStar)

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