Web Usability 101: Don't Break the Browser

I’m not a big fan of SHU’s content-management system, Jenzabar, but because the service was recently overhauled and upgraded, I thought I’d give it another chance.

How frustrating — the site breaks the “go back” button.  Every time you try to go back, it dumps you into a general screen, and of course then you can’t “go back” to where you were before.


If the site has to break the go back button, wouldn’t it be kinder to completely block the action, so at the very least you stay where you are (a minor disappointment) rather than dumping you back into the main menu (a significant usability hit).