“Better-written technical documents enable people to work with greater speed, recall, accuracy, and comfort. These qualities, when taken together, make up the usability factor. Caution: simply gathering opinions is not usability testing — you must arrange an experiment that measures a subject’s ability to use your document.” Dennis G. Jerz —Usability Testing: What is It?UWEC)
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Some 50 years ago, my father took me to his office in Washington, DC. I…