The cranky user: To err(or) is human

One of the recurring problems that users face is that computers…well…don’t always work quite as well as expected (and sometimes not at all.) But that doesn’t make it any easier for developers and vendors to fix computer problems.

For developers to fix the problems, they need to understand what the problem is. Here’s where the error report comes in. When a vendor is willing to address a problem, a report that describes the problem well can be the difference between a quick turnaround and a quick runaround. —Peter Seebach

—The cranky user: To err(or) is human (IBM)

Via Tomalak. Seebach also hosts my academic community weblog, at blogs.setonhill.edu.