Documents to Go and VersaMail Woes (Jerz’s Literacy Weblog)
I love my Tungsten T3 handheld computer.
I also love Documents to Go, which is bundled software that lets me edit files (mostly word processor, but also spreadsheet and slide show) on my handheld, and then synch my changes with the version of the file on my desktop. It’s great for whenever someone is late for a meeting or I have to stand in line. I get a lot of paperwork done, and store a lot of brainstorming.
I’m also happy with VersaMail, which is bundled software that synchronizes my e-mail, batch downloading my in box (with attachments up to a certain size).
But for the past month or so, when I try to open an attachment in VersaMail, I get “You have not saved the changes you made to your last open document. Documents to Go will open this document now.”
The only option to click is “OK,” and what I see next is just the list of my Docs to Go files — no file opens for me to save.
This means I cannot open any attachments.
I guess that’s not technically true. I can save the attachments to my expansion card, and open them from there, but they won’t automatically open, and I’ll have multiple copies of the same file that might get out of synch.
This was a minor bother over the summer, but now that the semester is in full swing and I’m getting more e-mails, it’s becoming a pain.
A handful of other people have mentioned the same problem in support forums, but nobody has bothered to post answers.
If I find the answer, I’ll be sure to post it here. If you’re looking for the answer, too, feel free to share your tales of woe.
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Thanks for sharing your solution, Pat!
This may be old news... but I used an idea from this link to fix the problem;
http://support.dataviz.com/support.srch?docid=2104
I simplified this by just using FileZ to delete DocsToGoDB from internal memory, and that cleared out whatever lingering open file flag that was causing the problem. (I suppose you should back up your files elsewhere first.)
Works like a charm now!
Thanks for the info, Anne. I'll keep it in mind if the message ever returns.
I have been getting this message too. I found this document in the knowledge base on the Docs to Go Support site: http://support.dataviz.com/support.srch?docid=13649&pid=135
There seems to be a bug - they have a new .prc file to download that supposedly fixes it. So far I think it worked, after I cleaned up the various file versions I created to get around the problem.
Darn it, I got the same error message, Googled it, and found exactly one result -- this page. Which I wrote a few months ago.
This time there is no name of a file for me to open and resave.
Dunno. I did manage to fix it after I checked the logs. Since I do rely heavily on doc synching, I never tried your suggestion.
What if you never hotsync documents? What happens if you have that conduit turned off?
OK, duh.
I checked the HotSync Log, and saw this:
OK Outlook Tasks
Documents To Go Message(s)
Bathroom
The file is being edited on the handheld. Please save it and synchronize again.
I found the file named "Bathroom," loaded it, and saved it again. When I synched again, the problem was solved.