22 Dec 2009 [ Prev | Next ]

2. Instructor

Dennis G. Jerz (jerz.setonhill.edu)
Office: 403 St. Joseph, Box 461
: My last name, at the setonhill.edu domain.

For routine e-mails, feel free to use txt spk if u want; I'll toss off a quick reply as soon as I can.  I'd also be happy to help you via Facebook, but I check my e-mail more frequently.
For serious e-mail messages (maybe you're asking for an appointment, or a make-up assignment, or asking for me to do some serious thinking) the quality of your writing should reflect the sincerity of your request.
I get anywhere from 50-100 important e-mail messages each day, which means I put a lot of time into filtering out the junk mail. You can help me respond more quickly to your important messages if you take a few simple but important steps:
  • Avoid sending attachments (if possible). Unless I need to see the whole document in order to help you, just copy-paste the relevant passage right into the e-mail.
  • Include your real name somewhere in the message. (Chances are I won't recognize "rainbow_sparkle1990@hotmail.com".)
  • Write a meaningful subject line.
    • yes.gif Subject: "EL250: How should I submit Ex 1?"
    • yes.gif Subject: "EL250: Can you suggest any text-based games that deal with orphans, either literally or figuratively?"
      The subject line makes it very clear that the first question will only take me a second to answer, so I'd answer it first.  The second one will take a bit of time, so I might save it until I know I'll have a few uninterrupted minutes to do some research.
    • no.gif Subject: "A question about class."
      What class? What kind of question? Can you ask the question right there in the subject line?
    • no.gif  Subject: [Blank]
      A blank subject line doesn't give me any reason to bump your message ahead of the rest.
Office Phone: 724-830-1909 (but you will usually get a faster response if you e-mail)

Office Hours
: J-Term 2010

I will often be working from home during J-Term, but if you'd like to arrange a meeting on campus, I'd be happy to do so.


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