Incredibles DVD Freezes in My Player (Jerz’s Literacy Weblog)

The other day, my wife picked up a copy of the widescreen, 2-disc DVD of The Incredibles. The movie disc loaded, played the FBI warning, then froze on the screen that threatens our little family with legal action if we ever offend The Mouse.

I’m used to the annoying tendency of DVDs to refuse to let you jump right to the menu, but this was ridiculous. The screen froze at the warning, and didn’t do anything. The only way we could get the DVD out was by shutting off the player.

The bonus features disc plays just fine, and the disk that hung in on our DVD player worked just fine in my laptop. The DVD has imprinted on it “www.TheIncredibles.com/support,” but that URL leads to an error. Hacking the URL leads to a Disney site containing no obvious technical assistance.

We brought the box back to Wal-Mart to exchange it, and the same thing happened.

My son suggests that we return the DVD and get a videotape instead, but I doubt Wal-Mart will allow that. Maybe somebody else Googling for this problem will find this page and we can commiserate…