This is a little late, but it’s still the right way to handle the criticism. From Amazon:
This is an apology for the way we previously handled illegally sold
copies of 1984 and other novels on Kindle. Our “solution” to the
problem was stupid, thoughtless, and painfully out of line with our
principles. It is wholly self-inflicted, and we deserve the criticism
we’ve received. We will use the scar tissue from this painful mistake
to help make better decisions going forward, ones that match our
mission.With deep apology to our customers,
Jeff Bezos
Founder & CEO
Amazon.com
Similar:
1 small shirt for a man, 1 giant leap backward for women: Column
Idea for a scientist pull-cord doll: "Fa...
Aesthetics
Burgh to Burg, episode 2.
Academia
Granting a Student SuperAdminGoddessOMGWhatHaveIDone Network Privileges
I should probably not grant a student su...
Academia
Bury Berry Family Members - a review of "Very Berry Dead" - 'Burgh Vivant
The cast of comical, quirky characters a...
Awesome
Google engineers mined the text adventure game "Zork" for AI image prompts
YouTube commenter Bob Hepple writes, "Tw...
Aesthetics
A tiny bit of rogue news leaked through the ads.
Hey, Newsweek, alert your webmaster. I c...
Business
Given the customer-first model of Amazon, this is an awesome apology. I like the direct and self-critical language.