Avoid trying to publicly shame a ballet mistress who can write.

This morning, someone pseudonymously spammed the parent email list at my daughter’s ballet school, with a scolding complaint about a delayed cast list. It read, in part: “We pay our fees on time…. We received the email to donate to the school’s fundraiser this week on time. But no cast List. This is a teachable moment to demonstrate that being on time, especially when a promise is involved, is important.”

The school’s response, posted about a half hour later, ended thus: “Emailing using an address we can not identify and failing to sign your email shows a lack of conviction. Failing to understand that it is a relatively easy thing to discover your identity through your IP address is another indication that your action was not thought through. If the lessons you wanted to teach here were your own ignorance, arrogance and cowardice, you’ve succeeded.”

The whole response is worth a sincere, rousing “slow clap”.