Verify all details you didn’t witness yourself. Don’t repeat unconfirmed claims.
Details matter. Journalists like to include the brand of the beer, the make and model of the car, and the name and breed of the dog.
Most stories won’t suffer too much if the reporter ducks an occasional minor detail. But without verified details, you don’t have journalism. If you do your job as a journalist — interviewing multiple sources and corroborating their claims — then you should encounter plenty of viewpoints with overlapping details that that line up.
If the story holds together without the iffy parts, great. Don’t even mention the parts you can’t verify. It’s not your job as a reporter to spread “unconfirmed rumors.”
If your entire story depends on one outlier whose unique claim nobody can confirm, you don’t have a story.
Verify What Your Sources Claim
In March 2017, a group of high school journalists doing a routine profile noticed that their newly hired principal, Amy Robertson, had listed on her resume graduate degrees from Corllins University.
They found the Corllins University website didn’t work. They learned that the Better Business Bureau lists Corllins as “unaccredited.” And they encountered multiple online references to Corllins as a “diploma mill” — a place that sells worthless degrees.
While the students say they were warned not to be nosy, “There were some things that just didn’t quite add up,” one told The Washington Post.
After the students published a critical article, Robertson initially defended her background; however, when the school administration asked her to produce transcripts for her undergraduate work, she did not. Instead, she resigned.
If the student journalists who were planning a routine “meet the new principal” feature hadn’t tried to verify their source’s claims, they would have missed an impressive story.
Verify What Your Sources Claim, Continued
Journalist Greg Toppo recalls a Saturday afternoon at the Santa Fe New Mexican when he got a phone call from “a very distraught woman” reporting the death of a relative. He told her he was sorry to hear of her loss, and asked her to send in the details for an obituary. Later, he noticed her fax included the line “donations should be sent to the New Mexico AIDS Center.”
Toppo had never heard of this organization, but there was a “NM Aids Services” in the phone book. Was that what the caller meant? He tried to check with her, but she had faxed from a copy shop and hadn’t left any contact info.
After a little more investigation into the life of the man who was the subject of the obituary, a different story emerged.
Well, it seems this guy was married twice and is survived by a longtime companion. The editor, it turns out, knows the longtime companion, leaves a message on her machine, so sorry to hear about it, please give me a call, etc. Meanwhile, she suggests, why don’t I try to get the second wife on the phone. She lives in Santa Fe.
The long and short of it is that the second ex-wife tells me that the guy had a girlfriend in Austin, Texas, with whom he just broke up, plus the longtime companion in Santa Fe: two girlfriends in long-distance relationships for months, and the Texas one just found out about the Santa Fe one. I called Austin info, and sure enough the fax was sent from Austin, not D.C.
The jilted girlfriend made up the whole thing. We finally got the Santa Fe girlfriend on the phone, she verified it. The “deceased” called an hour later and did the same, with great embarrassment. —Poynter
Toppo could have just left out the name of the charity, but digging into that detail brought a whole lot of issues to light (and saved the paper from unwittingly printing “fake news”).
Knowing When It’s Time to Duck
When I was an undergraduate I had a professor who sometimes told stories about his wife.
One day at a fancy department event I saw him holding hands and dancing with an elegant woman.
Later, I ran into her at the refreshment table. If I had been covering the story as a reporter, I would have gotten her name and asked how she was connected to the event. As it was, we just exchanged pleasantries.
The next day in the hallway I said to my prof, “At the party, I enjoyed chatting with your wife.”
He froze. “My wife was there?”
I hadn’t verified my assumption about the woman’s identity, so I’d have been better off ducking that detail.
I might have said something like “I didn’t catch the name of the woman in the blue gown, but she suggested I ask you about [topic].”
Verify or Duck: A Reporting Scenario
Let’s imagine you’re a reporter assigned to cover a conflict in a neighborhood, between parents who want to let their children play in a public area, and other residents who complain the children are too loud.
So for, you have gathered:
- quotes from a resident calling the children “a nuisance,”
- quotes from a different resident who says “I love hearing their happy little voices,”
- quotes from various parents defending their children (no big surprise there, that’s what we expect parents to do)
- and a neutral description of details you actually observed when you visited the courtyard:
On a recent Thursday afternoon, three preschoolers played quietly in a sandbox. Nearby, a girl in a Wonder Woman costume chased a barefoot, bowtie-sporting boy around a picnic table shouting, “Jacob, I want to kiss you!”
Let’s imagine that while you are covering this story, a resident jumps out of her doorway and shouts that she’s called police dozens of time to report property damage, and that it’s these unsupervised children who caused it.
Let’s further imagine that when you ask this woman for her name, she says she’s afraid to give it because she fears for her safety.
What do you do report? Here are some options.
- Police have received dozens of reports that unsupervised children were damaging property.
- A long-time resident who monitors activity in the courtyard has faithfully kept local police informed about the criminal antics of the unsupervised children who are terrorizing the community.
- A red-faced screaming oldster who refused to give her name has been harassing local children by filing a constant stream of police reports. Little Suzy McCutiepie, 5, was too scared to play in the courtyard yesterday, and cried herself to sleep instead.
- A local woman called police dozens of times because children were damaging property.
- A local woman called police dozens of times to report that children were damaging property.
- A local woman claimed that she called police dozens of times to accuse neighborhood children of damaging property.
- A local woman said she called police dozens of times to report property damage.
- None of the above.
Here is my feedback on each option.
|1) Police have received dozens of reports that unsupervised children…|
|In our scenario, your source is the anonymous woman who spoke to you.|
How do you know police received reports? If the police confirm that reports have been filed, can you verify that this particular anonymous woman filed dozens of them?
What does “unsupervised children” mean? A 17-yo driving to her part-time job at the local library? A 10-year-old minding his 6-year-old sister? A six-year-old whose parent is sitting nearby but talking on the phone? Is “unsupervised” an official term applied by the police officers who took the reports, or does the word just reflect one woman’s opinion?
|2) A long-time resident has faithfully kept local police informed…|
|This phrasing is biased against the neighborhood kids because it confers so much authority on their accuser.|
|3) A red-faced screaming oldster who refused to give her name has been harassing local children…|
|This version is biased against the woman.|
|4) A local woman called police dozens of times because children were damaging property.|
|It’s good to present the source neutrally as “a local woman,” and also good to leave out the vague term “unsupervised.”|
Perhaps you saw property damage in the courtyard, and perhaps you saw unsupervised children in the courtyard. But putting “because children were damaging property” in your story asserts a connection.
Did you witness children damaging the property? Do you have confirmation from police that neighborhood children have been cited for vandalism? In America, we are innocent until proven guilty by a court of law. Do you know for a fact that any of these children went before a judge and were found responsible for criminal acts?
With the info we’ve encountered so far in our our scenario, we can’t confirm such details.
|5) A local woman called police dozens of times to report that children were damaging property.|
|The phrasing “report that children were damaging property” does a little better job clarifying that this is the woman’s claim, rather than a fact the reporter has observed.|
We regularly read about politicians and celebrities lashing out their rivals, but in our scenario we have a random person — who won’t give you her name — accusing a group of children of misbehaving.
If you are a human being, you have probably noticed that sometimes when people are upset, they make accusations that turn out to be misunderstandings, exaggerations, or not exactly the full truth.
It’s not your job as a reporter to take sides on such disputes.
If you can’t verify the “dozens of times” claim, duck. Report the details you can confirm.
|6) A local woman claimed that she called police dozens of times to accuse neighborhood children of damaging property.|
|The word “claimed” predisposes the reader to disbelieve the source. Likewise, the word “accuse” makes her seem aggressive.|
All we have in the scenario so far is the woman’s statement that she called police dozens of time.
In fact, until we check with the police, we should omit the whole issue of police involvement.
In our scenario, the woman referred to “unsupervised children,” which is consistent with her opinion that the children are at fault.
Duck it. Just call them “children in the courtyard.”
|7) A local woman said she called police dozens of times to report property damage.|
|This is a factual statement, presented in neutral language. So far, so good.|
Where you there when she called police dozens of times? How do you know what she did? Can you still report a fair story without repeating an unverified detail?
Remember… verify or duck.
|8) None of the above.|
|In the scenario, our source is clearly upset, and she won’t give you her name. She’s helped you to understand that emotions are running high, and she’s given you a line of inquiry to pursue.|
But you’re not ready to publish your story yet.
What are some other options?
A) Ask other residents for the anonymous woman’s name, so you can publish it along with her accusations.
B) Tell the anonymous source you’ll print her complaint if she provides her name.
C) Thank your source for the anonymous tip, then ask the local police whether any property damage reports have been filed recently.
Feedback on further options
|A) Ask other residents for the anonymous woman’s name, so you can publish it along with her accusations.|
|In our scenario, the woman has told you she fears for her safety.|
Individual citizens who carry out a public act (running for office, attending a rally on public property, etc.) choose to give up some of their privacy. The police release the names of people who are charged with crimes, and people often reveal personal information about themselves in their social media accounts.
But this woman has spoken to you from the front door of her own home. It would be an invasion of her privacy if you were to publish her name against her will.
We could certainly ask her to reconsider, but in our scenario so far, we haven’t been able to confirm her claims. Attaching her name to these claims won’t automatically make the claims any more accurate.
|B) Tell the anonymous source you’ll print her complaint if she provides her name.|
|In our scenario, we haven’t confirmed the woman’s statements. Having her name won’t automatically make her claims more accurate.|
Reporters can’t actually promise exactly what details what will or won’t go into their stories. After the reporter files the story, an editor may change it.
|C) Thank your source for the anonymous tip, then ask the local police whether any property damage reports have been filed recently.|
|Perhaps you can’t verify whether the children caused the vandalism. But as a citizen, you have the right to access certain police records (including 911 recordings, the names and addresses of people arrested, etc.).|
The police are the best source for information about police reports; what a woman says she told police is a less credible source.
The local police may not be enthusiastic about helping you, so it’s best to do your homework (and know what kinds of police records are considered public in your state).
Final Notes: Respecting Privacy and Taking Sides
If you catch a lawyer or a politician exaggerating to the point of lying, there’s no reason to go easy on them. They knew what exactly what they were doing, they took a calculated risk, and you caught them. (The inconsistency is newsworthy. Give them a chance to clarify their position, and make their response part of the story.)
But ordinary people who aren’t used to being in the news may be speaking while injured, or grieving, or terrified. These inexperienced sources may mistake your patient attention for a willingness to take their side. Cut them some slack — but don’t repeat their exaggerations or rumors without doing your research.
If you cherry-pick details to make one side look good, or if you only approach sources you think are likely to agree with your side, that’s cheating.
Not every story hinges on conflict. Contextualize differences without sensationalizing, but without automatically defaulting to a compromise.
- In a story on a kitten beauty pageant, you don’t have to insert controversy by interviewing a dog owner.
- In a story about a scheduled event that attracts 500, you don’t have to give “equal time” to 5 protesters.
- If a group calls for an illegal act of violence, you aren’t obligated to amplify that message by repeating it in your story. (But it’s certainly newsworthy that somebody connected to the story is trying to get their followers to break the law.)
It’s unfair for a reporter to take sides in news story.
This does not mean you are obligated to repeat everything a source says.
A reporter is not obligated to provide a platform for sources to repeat rumors, air their personal grievances, or make hateful comments that incite violence or disparage the human rights of targeted groups.
While my general advice is “Verify or Duck,” it’s not good journalism to conceal when your sources are making claims you haven’t been able to confirm, or when they are saying things your fact-checking finds to be untrue. But repeating hateful or false statements can amplify them; in fact, sometimes that’s why sources make outlandish claims — they expect reporters to amplify their extremist message in the service of reporting “both sides.”
If you find a problem with something a source says (maybe you can’t verify a statistic they used, or they deny saying something you know they said), give them a chance to respond.
Maybe they made an honest mistake and will be grateful for the chance to issue a correction. Maybe they will double down, and say something even stronger. Maybe they won’t respond at all.
Again, avoid cherry-picking — including quotes from articulate and informed people with professional PR training on one side, and only seeking out quotes from emotional or inexperienced representatives of the other side.
But if a credible source in a position of authority makes an outlandish claim and doubles down or gives no response to your requests for clarification, it’s legitimate to report that response (or lack thereof) a part of the story.
17 Aug 2017 — first posted.
16 Jun 2021 — added more about not amplifying illegal or hate speech, not concealing when a source is lying, and giving sources the chance to respond.
24 Sep 2023 — further tweaks to language about cherry-picking and hate speech.