This is a little late, but it’s still the right way to handle the criticism. From Amazon:
This is an apology for the way we previously handled illegally sold
copies of 1984 and other novels on Kindle. Our “solution” to the
problem was stupid, thoughtless, and painfully out of line with our
principles. It is wholly self-inflicted, and we deserve the criticism
we’ve received. We will use the scar tissue from this painful mistake
to help make better decisions going forward, ones that match our
mission.With deep apology to our customers,
Jeff Bezos
Founder & CEO
Amazon.com
Similar:
Not bad for a couple hours of work. #blender3d #blender3dart #steampunk #neovictorian
Not bad for a couple hours of work. #ble...
Aesthetics
Free Game Friday: Text-Based Games
2012 Interactive Fiction contest we’ll...
Amusing
The Hitchhiker's Guide to the Galaxy - About the game
30th anniversary refit of the cruel, cru...
Amusing
Socrates envisaged a time when we would forget how to remember.
From Daisy Dunn's review of Puchner's Th...
Books
The Dog and the Oyster (Aesop Fable)
I always enjoy my visits to the studio. ...
Speech
Robot wars: 100 years on, it's time to reboot Karel Čapek's RUR
I was honored to play Alquist in Artisti...
Books
Given the customer-first model of Amazon, this is an awesome apology. I like the direct and self-critical language.