A study of just four users of the Bowling Green State University website finds “that parents received the message better than students, regardless of professed ability to use the computer, both students and parents have trouble finding the sections intended to carry their messages, even when directed to the areas intended to carry their messages, both students and parents feel the message is incomplete.” Mark A. Nordstrom —A Message in A Web Site: How Students And Their Parents Receive (or Don’t) What Is Sent
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