“Over their keyboards, lonely souls submit questions into the ether, praying that answers lie somewhere in the vast network – and, if not resolution, then at least succor.” Michael S. Malone

—Inside the Soul of the Web: 24 hours watching the world look for answers at Google.Wired)

Articles in Wired make technology the hero of nearly every story, but the anecdote surrounding the user who asked “what to tell a suicidal friend” makes a good climax.