The facts evolve as we look into how our re-accommodation process that involved goons dragging out a limp and bloodied customer has caused our stock to plunge.
The language in the official United response to the “re-accommodation” incident deserves some analysis . Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. If you “refuse…