[M]ore than 1,000 fans [were] turned away from turnstiles for up to 1-1/2 hours over a bizarre ticket snafu.|The fans – many of them season ticket holders – were forced to wait on line until as late as the fourth inning to get replacement tickets after accidentally tearing their ducats out of ticket books without…
Protect your Email address from Spam (unsolicited Email advertisements). The Enkoder Form will encrypt your Email address and convert the result to a self evaluating JavaScript, hiding it from Email-harvesting robots which crawl the web looking for exposed addresses. Your address will be displayed correctly by web-browsers, but will be virtually indecipherable to Email harvesting…
Misconceptions about usability’s expense, the time it involves, and its creative impact prevent companies from getting crucial user data, as does the erroneous belief that existing customer-feedback methods are a valid driver for interface design…. Market research methods such as focus groups and customer satisfaction surveys are great at researching your positioning or which messages…
Who Cares About Andy Roddick — So today I read a quick story about Andy Roddick. He just won the U.S. Open. I did a search for him on Google to learn more, and I found his official web site. Fine. No problem. Then I clicked on a link to read about his U.S. Open…
Shopping for Digital Cameras A communications faculty member suggested that the humanities division purchase a bunch of inexpensive digital cameras for students to check out. We’re thinking of buying 5 or 6 cameras in the 2 megapixel range. Obviously we want the students to be able to use the cameras with a minimum of fuss,…
Java and .NET take vastly different approaches to development, said John Rymer, a vice president with Forrester Research. Java’s philosophy of development is to expose low-level system interfaces to give developers greater control. Microsoft simplifies the development process; the developer has less control — but the tools are easier to use. — Vincent Ryan —Is…
Despite the fact that Dr Dennis Jerz professes to be quite knowledgeable in web page design, and in fact has taught classes about it, his own weblog front page suffers from a classic newbie mistake that one would not expect to see on a professional web site. Newbies at web page design often attempt to…
Usability is a quality attribute that assesses how easy user interfaces are to use. — Jakob Nielsen —Usability 101: The What, Why and How of User-Centered Design (Alert Box) Huh? Quality attribute? Maybe that’s an important and useful technical term in information design, but I wouldn’t put it in a 101 course. How about (the admittedly…
This is Dan Rather’s profile. Expanded to the nth degree. Taken to infinity. Overlayed on the back of Patrick Stewart’s head. It’s recombinant phrenology. The elements of phrenology recombined in ways that follow the rules of irrational logic, a rigorous methodology that follows nonrational rules. It is a structure for following your intuition and your…
In lieu of a truly good design, often people on the team will accept any design that makes the specific feature they care about (because they like it, because it‘snew, because they work on it, etc.) discoverable, regardless of it‘srelative importance compared to other features (note that this corollary is often applied without knowledge of…
“One of the younger guys had been a prison guard and thought this would be less demanding; another was finishing a computer science degree and needed a part-time job in his Queens neighborhood. The military man listened to the rest of us and declared, ‘I wanted to serve my country.’” Beth Pinsker —Confessions of a…
“The purpose of this study is to further investigate breadcrumb usage by evaluating the following research questions: Do users choose to use breadcrumbs as a navigational tool? Does breadcrumb usage improve navigational efficiency? Does the location of the breadcrumb trail on a page effect usage? Does a breadcrumb trail aid the user’s mental model of…
“After a user selects ?print? from the browser, the page is formatted before it is sent to the printer. The width of the layout is reduced to about 650 pixels for 8.5″ x 11″ paper, or 630 pixels for A4, assuming normal margins.|If all the elements of a page can’t wrap around to fit within…
“Information pollution is a worldwide scourge that afflicts not just travelers but everyone. In the United States, for example, you can’t buy a lawnmower without a label saying that you’re not supposed to mow your feet. |Most instruction manuals are littered with “important” warnings that caution against obvious stupidities, burying actual dangers amid a mass…
Hotel minibars are technological marvels. Nowadays they have sensors, so that when someone removes, say, a can of Sprite, the computer at the front desk automatically adds it to the room’s bill. And when the can is restocked, the sensor tells the computer to reset its database. A toddler is also a marvel, of a…
“How can you boost your web site’s credibility?|We have compiled 10 guidelines for building the credibility of a web site. These guidelines are based on three years of research that included over 4,500 people.” —Stanford Guidelines for Web Credibility (Web Credibility) My former student Anne Wendt, who suggested the site, did a project for me on…
PDF’s are a Pain in the ButtLiteracy Weblog) On WebWord, I found a link to a PDF advocate’s lame critique of Jakob Nielsen. It’s an attempt to sidestep Nielsen’s usabilty observations by mounting an ad hominem attack. It’s becoming fashionable to pick on Jakob Nielsen these days, due to his visibility and the shift in…
“Although it does make a reasonable anecdotal case for investing in usability, the report methodology is so fundamentally flawed that any financial analyst worth her salt would immediately question its findings. Very simply, the authors do not make a strong business case for usability?a requirement for passing the muster with the accountants and senior managers…
“Most of the Web’s content today is designed for humans to read, not for computer programs to manipulate meaningfully. Computers can adeptly parse Web pages for layout and routine processing?here a header, there a link to another page?but in general, computers have no reliable way to process the semantics: this is the home page of…
“The Complaint states that through use of such Fake User Interface (“FUI”) dialogs that gave the false appearance of being computer error messages, DoubleClick tricked millions of Internet users into interrupting the work they were performing to respond to the fraudulent error message, only to unexpectedly find both computer and computer user thus hijacked to…