To assure its continued success, Gemini has further increased it’s [sic] exposure to retailers and consumers alike with innovative marketing and a successful brand[-]building strategy. The For Dummies brand was recently added to Gemini’s stable of product lines. With it’s [sic] recognizable brand name, For Dummies compliments [sic] the current Gemini brand profile that includes such strong brand names as Philips, Magnavox, Philips Magnavox, Zenith, and Southwestern Bell Freedom Phone. The company’s multi-tiered brand strategy is an affirmation of Gemini’s commitment to maintain it’s [sic] leadership position. —Gemini: Marketers of Brand Name Accessories — About Us (www.gemini-usa.com)

Here’s the e-mail I just sent to technical support:

I am unable to install the Gemini Recoil PC gamepad (GGE908) on my Dell Inspiron 700m.

When I first plug it in, I get “USB Device Not Recognized”. When I follow the Windows dialog boxes, Windows can’t find any drivers on the CD included with your product.

When I run the “setup.exe” program on the CD, it runs through a wizard and adds a folder to my Start menu, but the only thing in that folder is “uninstall”.

I checked http://www.gemini-usa.com/gemini/support.asp and found a driver to download, but the zipped file on that site is password protected.

I’ve gone through the Windows troubleshooting guides several times, with no help.

I have restarted my computer and rerun “setup.exe” several times.

A few seconds after I pushed “send,” the following appeared in my inbox:

<techsupport@gemini-usa.com>: 216.182.17.254 does not like recipient.

Remote host said: 550 5.7.1 Unable to relay for techsupport@gemini-usa.com

Giving up on 216.182.17.254.

Time to get the receipt and send that sad puppy back to Wal*Mart.