By 2016, the terrain has shifted. Publications of all stripes are re-examining what it means to engage with their audiences and to encourage productive conversations. Quite a few of those conversations — including ones about our work — have already moved to social media. Many publications have played down comments or eliminated them altogether; others have gone in the opposite direction, devoting more time and energy to shaping discussions. Comments have been, at their best and at their worst, an integral part of the experience of reading The Chronicle online. We’d like to keep it that way. But our job goes beyond carving out a space for comments and telling readers to have at it. It’s also our responsibility to do everything we can to make discussions that take place on our site constructive. –Source: A New Role for Comments on Chronicle.com
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