It's all about me: Why e-mails are so easily misunderstood

First and foremost, e-mail lacks cues like facial expression and tone of voice. That makes it difficult for recipients to decode meaning well. Second, the prospect of instantaneous communication creates an urgency that pressures e-mailers to think and write quickly, which can lead to carelessness. Finally, the inability to develop personal rapport over e-mail makes relationships fragile in the face of conflict. —Daniel EnemarkIt’s all about me: Why e-mails are so easily misunderstood (CS Monitor)